A robust and well-constructed fleet policy is the single, most important element of successfully overseeing and operating all vehicles used for business purposes.
POLICY MANAGEMENTEffective fleet policy management is equally about compliance, an increasingly influencing factor for the 21st century.
Working with key fleet stakeholders within your business we take a consultative approach to fleet policy management. Our core objective is to help you develop a tailored fleet policy that has the scope to evolve and adapt over the medium to long term.
As a minimum, customers expect their fleet policy to satisfy their cultural and corporate fleet objectives. In addition, an effective fleet policy will encourage high standards of driving and enhance health and safety compliance. This all needs to be underpinned by robust, effective management and record keeping procedures.
To achieve fleet policy compliance requires a vehicle selection and ordering process that is 100% robust. We invest in our customers by designing and building a bespoke web portal specific to your needs. Over and above this our system can accommodate the most simple or complex of order processing and sign off requirements.
For one customer with a mix of complex vehicle fit out options we provide a fully automated and electronic seven stage approval process. This is required to ensure that all necessary sign off and validation requirements have been met. In our experience no other off the shelf or bespoke quoting system offers that degree of auditable flexibility.
Today access to the majority of fleet services can be automated but drivers still have a need to interact with highly trained Customer Services personnel. As we act as the outsourced fleet department for the majority of our customers we are required to immerse ourselves in their culture.
Given the strategic importance of fleet our Customer Service teams are often at the forefront of managing drivers through challenging scenarios. In many cases our teams are required to do this when the drivers themselves may not be fully aware of impending changes.
The most effective way to ensure fleet policy optimisation is to base choice lists on a total cost of ownership (TCO) platform.
With a growing number of customers selecting TCO as the way to create choice lists there is an increased need for bespoke on-line quote engines that can accommodate this requirement.
At Fleet Operations we have invested heavily in IT infrastructure to ensure that our bespoke customer web portals can manage any unique combination of costs associated with fleet TCO.
Our business model requires us to constantly add value to our customers as this underpins our long standing success in retaining contracts over the long term. As a specialist fleet management business with a proud consultancy heritage we have the in-house capability to deliver proactive and impartial fleet policy advice.
Based on a typical 3-4 year contract period we know from experience that a fleet policy needs to evolve in line with a rapidly changing economic climate. Across Europe there remains an element of economic uncertainty and we support our customers by analysing general market conditions taking the following factors into consideration:
Visit our contact us page to get in touch about our fleet policy management.
WHAT WE DOPlease click on the animation below for a brief introduction to our business.
OUR BLOG
Richard Hipkiss, Managing Director at Fleet Operations, considers the impact of cutting subsidies for greener vehicles and calls on government to help fleets in the forthcoming Budget. The pressure is mounting on Chancellor Philip Hammond to pull a rabbit out…
The transition to the WLTP emissions testing regime is proving far from straightforward and uncertainty reigns. Richard Hipkiss, Managing Director at Fleet Operations, outlines the state of play and the steps fleet businesses should be taking. An automotive stampede ensued…
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