Helpdesk & Driver Management
Taking care of you and your employees.
The seamless combination of the latest technology solutions and our highly trained, experience team of professionals ensures that the needs of your drivers are handled quickly, efficiently and effectively.
- Connect to your driver support team via phone, email, live chat, or state of the art driver app, with driver requirements handled on a first fix and customer-first approach.
- Managed via a single platform all contact is recorded and measured by a ticketing system.
- Core services are managed in-house by specialist teams.
- Performance managed by measurable internal and external SLAs.
- Focus on continuous improvement.
- Highly skilled fleet team with ICFM qualification.
- Life long learning supported via ongoing internal and external training and personal development, including NVQs and Apprenticeships.
- 10% of profits allocated to monthly and annual incentives for employees targeting customer impact and process improvement.
Helpdesk and driver management services include:
- Personalised driver line, 1 number, 24/7
- Dedicated Internal Account Manager and fleet support team
- Vehicle ordering and delivery
- Starters/leavers/promotions
- Car and cash allowance management
- Payroll, P46 and P11d
- Vehicle reallocation
- Supplier escalations and management
- Rental management
- Service booking
- Reporting
