10 FACTS THAT MAKE US DIFFERENTSee our customer experience, total transparency and controlling cost pages for more information.
OUR USPSTo put it succinctly our business model is simple yet unique in the fleet industry. Given the ever increasing complexities of corporate fleet management in the UK we believe that the most powerful way to demonstrate a true commitment to controlling and reducing costs for customers is to ensure that we remain totally independent from the supply chain.
This independence ensures that there is no potential for us to gain financially from providing poor service and our people are empowered to focus 100% on doing what is right for our customers. This core principle differentiates us and remains at the heart of everything we do.
OUR HERITAGEWith a focus on designing bespoke fleet solutions we have been providing independent fleet consultancy for over 20 years. Over that period we have helped a number of UK and International customers to achieve substantial operational and fiscal efficiencies. The entry into fleet management came as a direct response to repeated requests from our customers who asked if we would implement and deliver the fleet recommendations we were making.
Whilst there are potentially some customer benefits market feedback suggests that the increasing move towards a “Power 5” group of leasing providers makes it increasingly difficult for medium to large fleet customers to access services that have been specifically designed to meet their needs.
OUR FLEXIBILITYThis is a much talked about subject but given our independence of the supply chain we have no need to design the systems and processes required to generate and protect third party revenue streams.
In a rapidly changing corporate fleet market there has never been a better opportunity to create an unbundled solution, managed by a specialist fleet management company that best suits the needs of the customer. The one size fits all approach has some value and will work for many but our focus is on collating, reporting and analysing data, making suitable recommendation and then ensuring that all SLAs and KPIs are met.
Our flexibility is best demonstrated by our web portal which from policy set up to choice list and trade up/down management Makes Ordering Vehicles Easy for customers and drivers alike. MOVE has been designed in such a way that even the most complex fleet policy can be designed, uploaded and be ready to use within 24 hours.
OUR PEOPLEOur business is people driven and relationships sit at the heart of our service. We do not operate in a call centre environment; our teams are highly trained to ensure that they fully understand the specific needs of each customer.
Irrespective of scale and complexity all of our customers receive the same courtesy, attention to detail and passion for service excellence. When recruiting new staff we measure all candidates’ suitability against these core attributes and on an ongoing basis we support them with training programmes that are designed to reinforce these key skills.
WHAT WE DOPlease click on the animation below for a brief introduction to our business.
OUR BLOG
Richard Hipkiss, Managing Director at Fleet Operations, considers the impact of cutting subsidies for greener vehicles and calls on government to help fleets in the forthcoming Budget. The pressure is mounting on Chancellor Philip Hammond to pull a rabbit out…
The transition to the WLTP emissions testing regime is proving far from straightforward and uncertainty reigns. Richard Hipkiss, Managing Director at Fleet Operations, outlines the state of play and the steps fleet businesses should be taking. An automotive stampede ensued…
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